{"id":628,"date":"2025-08-12T09:58:26","date_gmt":"2025-08-12T09:58:26","guid":{"rendered":"https:\/\/oksovaper.com\/?page_id=628"},"modified":"2025-08-12T09:59:23","modified_gmt":"2025-08-12T09:59:23","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/oksovaper.com\/pt\/refund-policy\/","title":{"rendered":"Pol\u00edtica de reembolso"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"628\" class=\"elementor elementor-628\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1138dc e-flex e-con-boxed e-con e-parent\" data-id=\"e1138dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a57d08 elementor-widget elementor-widget-text-editor\" data-id=\"7a57d08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Temos uma pol\u00edtica de devolu\u00e7\u00e3o de 7 dias, o que significa que tem 7 dias ap\u00f3s a rece\u00e7\u00e3o do artigo para solicitar uma devolu\u00e7\u00e3o.<\/p><p>Para ser eleg\u00edvel para uma devolu\u00e7\u00e3o, o artigo deve estar nas mesmas condi\u00e7\u00f5es em que o recebeu, sem ter sido usado ou usado, com etiquetas e na embalagem original. Tamb\u00e9m \u00e9 necess\u00e1rio o recibo ou o comprovativo de compra.<\/p><p>Para iniciar uma devolu\u00e7\u00e3o, pode contactar-nos em\u00a0<u>support@oksovaper.com<\/u>.\u00a0<\/p><p>Se a sua devolu\u00e7\u00e3o for aceite, enviar-lhe-emos uma etiqueta de devolu\u00e7\u00e3o, bem como instru\u00e7\u00f5es sobre como e para onde enviar a sua encomenda. Os artigos que nos forem devolvidos sem um pedido pr\u00e9vio de devolu\u00e7\u00e3o n\u00e3o ser\u00e3o aceites.<\/p><p>Pode sempre contactar-nos para qualquer quest\u00e3o relativa a devolu\u00e7\u00f5es em\u00a0<u>support@oksovaper.com<\/u>.<\/p><p><strong>Danos e quest\u00f5es<\/strong><br \/>Por favor, inspeccione a sua encomenda ap\u00f3s a rece\u00e7\u00e3o e contacte-nos imediatamente se o artigo estiver defeituoso, danificado ou se receber o artigo errado, para que possamos avaliar a quest\u00e3o e resolver o problema.<\/p><p><strong>Excep\u00e7\u00f5es \/ artigos n\u00e3o recuper\u00e1veis<\/strong><br \/>Alguns tipos de artigos n\u00e3o podem ser devolvidos, como produtos perec\u00edveis (como alimentos, flores ou plantas), produtos personalizados (como encomendas especiais ou artigos personalizados) e artigos de cuidados pessoais (como produtos de beleza). Tamb\u00e9m n\u00e3o aceitamos devolu\u00e7\u00f5es de materiais perigosos, l\u00edquidos inflam\u00e1veis ou gases. Entre em contacto connosco se tiver d\u00favidas ou preocupa\u00e7\u00f5es sobre o seu artigo espec\u00edfico.<\/p><p>Infelizmente, n\u00e3o podemos aceitar devolu\u00e7\u00f5es de artigos em promo\u00e7\u00e3o ou cart\u00f5es de oferta.<\/p><p><strong>Trocas<\/strong><br \/>A forma mais r\u00e1pida de garantir que obt\u00e9m o que pretende \u00e9 devolver o artigo que tem e, assim que a devolu\u00e7\u00e3o for aceite, fazer uma compra separada para o novo artigo.<\/p><p><strong>Uni\u00e3o Europeia Per\u00edodo de reflex\u00e3o de 14 dias<\/strong><br \/>N\u00e3o obstante o acima exposto, se a mercadoria for enviada para a Uni\u00e3o Europeia, o comprador tem o direito de cancelar ou devolver a sua encomenda no prazo de 14 dias, por qualquer motivo e sem justifica\u00e7\u00e3o. Tal como acima, o artigo deve estar nas mesmas condi\u00e7\u00f5es em que o recebeu, n\u00e3o usado, com etiquetas e na sua embalagem original. Tamb\u00e9m \u00e9 necess\u00e1rio o recibo ou o comprovativo de compra.<\/p><p><strong>Reembolsos<\/strong><br \/>Iremos notific\u00e1-lo assim que recebermos e inspeccionarmos a sua devolu\u00e7\u00e3o e inform\u00e1-lo-emos se o reembolso foi aprovado ou n\u00e3o. Se for aprovado, o reembolso ser\u00e1 efectuado automaticamente atrav\u00e9s do seu m\u00e9todo de pagamento original no prazo de 10 dias \u00fateis. Lembre-se de que pode demorar algum tempo at\u00e9 que o seu banco ou empresa de cart\u00e3o de cr\u00e9dito processe e publique o reembolso.<br \/>Se tiverem passado mais de 15 dias \u00fateis desde que aprov\u00e1mos a sua devolu\u00e7\u00e3o, contacte-nos atrav\u00e9s de\u00a0<u>support@oksovaper.com<\/u>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>We have a 7-day return policy, which means you have 7 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-628","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund policy - oksovaper<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oksovaper.com\/pt\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund policy\" \/>\n<meta property=\"og:description\" content=\"We have a 7-day return policy, which means you have 7 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/oksovaper.com\/pt\/refund-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"oksovaper\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-12T09:59:23+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/oksovaper.com\/refund-policy\/\",\"url\":\"https:\/\/oksovaper.com\/refund-policy\/\",\"name\":\"Refund policy - 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