{"id":628,"date":"2025-08-12T09:58:26","date_gmt":"2025-08-12T09:58:26","guid":{"rendered":"https:\/\/oksovaper.com\/?page_id=628"},"modified":"2025-08-12T09:59:23","modified_gmt":"2025-08-12T09:59:23","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/oksovaper.com\/es\/refund-policy\/","title":{"rendered":"Pol\u00edtica de devoluciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"628\" class=\"elementor elementor-628\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1138dc e-flex e-con-boxed e-con e-parent\" data-id=\"e1138dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a57d08 elementor-widget elementor-widget-text-editor\" data-id=\"7a57d08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Tenemos una pol\u00edtica de devoluciones de 7 d\u00edas, lo que significa que tiene 7 d\u00edas despu\u00e9s de recibir su art\u00edculo para solicitar una devoluci\u00f3n.<\/p><p>Para poder realizar una devoluci\u00f3n, el art\u00edculo debe estar en las mismas condiciones en que lo recibiste, sin usar, con las etiquetas y en su embalaje original. Tambi\u00e9n necesitar\u00e1s el recibo o la prueba de compra.<\/p><p>Para iniciar una devoluci\u00f3n, puede ponerse en contacto con nosotros en\u00a0<u>support@oksovaper.com<\/u>.\u00a0<\/p><p>Si se acepta su devoluci\u00f3n, le enviaremos una etiqueta de devoluci\u00f3n, as\u00ed como instrucciones sobre c\u00f3mo y d\u00f3nde enviar su paquete. No se aceptar\u00e1n los art\u00edculos que se nos env\u00eden sin haber solicitado previamente la devoluci\u00f3n.<\/p><p>Siempre puede ponerse en contacto con nosotros para cualquier consulta sobre devoluciones en\u00a0<u>support@oksovaper.com<\/u>.<\/p><p><strong>Da\u00f1os y perjuicios<\/strong><br \/>Por favor, inspeccione su pedido al recibirlo y p\u00f3ngase en contacto con nosotros inmediatamente si el art\u00edculo est\u00e1 defectuoso, da\u00f1ado o si recibe un art\u00edculo equivocado, para que podamos evaluar el problema y solucionarlo.<\/p><p><strong>Excepciones \/ art\u00edculos no retornables<\/strong><br \/>Ciertos tipos de art\u00edculos no pueden devolverse, como productos perecederos (como alimentos, flores o plantas), productos a medida (como pedidos especiales o art\u00edculos personalizados) y art\u00edculos de cuidado personal (como productos de belleza). Tampoco aceptamos devoluciones de materiales peligrosos, l\u00edquidos inflamables o gases. P\u00f3ngase en contacto con nosotros si tiene alguna pregunta o duda sobre un art\u00edculo concreto.<\/p><p>Lamentablemente, no podemos aceptar devoluciones de art\u00edculos en oferta o tarjetas regalo.<\/p><p><strong>Intercambios<\/strong><br \/>La forma m\u00e1s r\u00e1pida de asegurarse lo que quiere es devolver el art\u00edculo que tiene y, una vez aceptada la devoluci\u00f3n, hacer una compra por separado del nuevo art\u00edculo.<\/p><p><strong>Periodo de reflexi\u00f3n de 14 d\u00edas de la Uni\u00f3n Europea<\/strong><br \/>No obstante lo anterior, si la mercanc\u00eda se env\u00eda a la Uni\u00f3n Europea, tiene derecho a cancelar o devolver su pedido en un plazo de 14 d\u00edas, por cualquier motivo y sin necesidad de justificaci\u00f3n. Al igual que en el caso anterior, tu art\u00edculo debe estar en las mismas condiciones en que lo recibiste, sin usar, con las etiquetas y en su embalaje original. Tambi\u00e9n necesitar\u00e1s el recibo o justificante de compra.<\/p><p><strong>Reembolsos<\/strong><br \/>Le notificaremos una vez hayamos recibido e inspeccionado su devoluci\u00f3n, y le comunicaremos si el reembolso ha sido aprobado o no. Si se aprueba, se le reembolsar\u00e1 autom\u00e1ticamente en su m\u00e9todo de pago original en un plazo de 10 d\u00edas laborables. Recuerda que el banco o la entidad emisora de la tarjeta de cr\u00e9dito pueden tardar alg\u00fan tiempo en procesar y contabilizar el reembolso.<br \/>Si han transcurrido m\u00e1s de 15 d\u00edas h\u00e1biles desde que aprobamos su devoluci\u00f3n, p\u00f3ngase en contacto con nosotros en\u00a0<u>support@oksovaper.com<\/u>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>We have a 7-day return policy, which means you have 7 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-628","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund policy - oksovaper<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oksovaper.com\/es\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund policy\" \/>\n<meta property=\"og:description\" content=\"We have a 7-day return policy, which means you have 7 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/oksovaper.com\/es\/refund-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"oksovaper\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-12T09:59:23+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/oksovaper.com\/refund-policy\/\",\"url\":\"https:\/\/oksovaper.com\/refund-policy\/\",\"name\":\"Refund policy - 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